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Terms & Conditions

Last updated: 10 Aug 2025

At-a-glance

  • We collect minimum personal data (name, contact, address, order info).

  • Purpose: process orders, deliver products, customer support, marketing (with consent), analytics, fraud prevention.

  • Rights: access, correction, erasure, withdraw consent, grievance redressal.

  • Sharing: logistics, payment, customer support and analytics partners—only as needed.

  • Storage & security: industry-standard safeguards; retain only as long as needed.

  • Children: site not intended for under-18 without parental consent.

  • Contact: wagglehomes@gmail.com (interim Grievance contact).

Full policy

  1. Who we are
    “Waggle Eats” (address: Hinjewadi Phase 1, Pune, India) operates this website and online store.

  2. Personal data we collect

  • Identity & contact: name, email, phone (if provided).

  • Order & delivery: billing/shipping address, PIN code, order details, payment method metadata (we do not store full card/UPI details).

  • Communications: emails, chats, support tickets, reviews/UGC.

  • Technical: cookies, IP, device/browser info, pages viewed, referral, approximate location for shipping and analytics.

  1. How we use your data (Purposes & legal basis)

  • Order processing & delivery (contract performance).

  • Payments & fraud prevention via secure payment partners (legal obligation/legitimate interest).

  • Account & support, warranty/returns communications (contract performance).

  • Operational messaging (order, shipping, returns updates).

  • Marketing via email/WhatsApp/SMS with your consent (you can opt-out anytime).

  • Analytics & improvements (legitimate interest).

  • Legal & compliance (tax, audit, consumer protection).

  1. Sharing of data
    We may share limited data with vetted processors: courier/logistics partners, payment gateways, cloud hosting, analytics, customer support tools, and IT/security vendors—only for the purposes above and under confidentiality obligations. We do not sell personal data.

  2. Cross-border transfers
    Your data may be processed outside India by our service providers. Where applicable, we take reasonable steps to ensure comparable protection and contractual safeguards per the DPDP Act, 2023 and rules as notified.

  3. Retention
    We retain data for as long as necessary for the purposes above, and as required by law (e.g., tax/audit). Thereafter, we delete or irreversibly anonymise it.

  4. Your rights (DPDP)
    You may access, correct, or erase your personal data; withdraw consent for marketing; and raise a grievance. We will acknowledge within 24–72 hours and aim to resolve within 15 working days.
    Request via wagglehomes@gmail.com with subject “Data Request – [[Your Name]]”.

  5. Children’s data
    This site is not intended for children under 18. If we learn we have collected data from a child without requisite consent, we will delete it.

  6. Security
    We use reasonable technical and organisational measures (HTTPS, access controls, encryption at rest where applicable, periodic reviews). No method is 100% secure; please use strong, unique passwords for your accounts.

  7. Cookies & analytics
    We use cookies and similar technologies for site functionality, preferences, analytics, and marketing. You can manage preferences in your browser or our cookie banner (where enabled).

  8. Grievance & contact
    Interim Grievance Contact (until officer is appointed): wagglehomes@gmail.com
    Legal entity: Waggle Eats, Hinjewadi Phase 1, Pune, India.

  9. Changes
    We may update this policy; material changes will be posted here with a new effective date.

Privacy & Safety

Last updated: 10 Aug 2025

At-a-glance

  • Using this site or placing an order means you accept these terms.

  • Pet-wellness statements are general and not medical claims; always supervise chewing.

  • Prices, offers, and availability may change without prior notice.

  • Governing law: India; jurisdiction: Pune, Maharashtra.

Full terms

  1. Acceptance
    By accessing this site or purchasing our products, you agree to these Terms, the Shipping Policy, Return & Exchange Policy, and Privacy Policy.

  2. Products & usage
    Our treats/chews are pet consumables; always supervise your dog while chewing and provide fresh water. Choose sizes appropriate to your dog’s age/breed/chew style. Our descriptions refer to general benefits (e.g., may help with dental hygiene/enrichment) and are not medical advice. Consult your vet if unsure.

  3. Pricing, offers & availability
    Prices are listed in INR and may change. We reserve the right to modify or discontinue products/offers at any time. Discount codes must be applied at checkout and cannot be clubbed unless stated.

  4. Orders & acceptance
    Your order is an offer to buy; we may accept or cancel for reasons including stock issues, payment failure, incorrect pricing, or regulatory concerns. We will notify you and refund any payment captured for cancelled orders.

  5. Payments
    Online-only payments via our payment partners; COD is not available. You agree to provide accurate billing/shipping details.

  6. Shipping & delivery
    Refer to our Shipping Policy for timelines, tracking, and non-delivery procedures. Risk passes to you upon delivery to your address per courier scan.

  7. Cancellations, returns & refunds
    Refer to our Return & Exchange Policy. Certain items are non-returnable (e.g., opened edibles).

  8. User content & reviews
    If you submit reviews/UGC, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for marketing. You warrant that your content is original, lawful, and non-infringing.

  9. Intellectual property
    All content, logos, graphics, and photographs on this site are owned by or licensed to Waggle Eats. Do not copy or use without permission.

  10. Limitation of liability
    To the maximum extent permitted by law, Waggle Eats will not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our site/products. Our total liability shall not exceed the amount paid for the product(s) in question.

  11. Indemnity
    You agree to indemnify and hold us harmless from claims arising out of your misuse of the site/products or breach of these Terms.

  12. Governing law & dispute resolution
    These Terms are governed by the laws of India. Courts at Pune, Maharashtra shall have exclusive jurisdiction. We may propose amicable resolution/mediation before litigation.

  13. Contact
    Waggle Eats, Hinjewadi Phase 1, Pune, India.
    Email: wagglehomes@gmail.com

Payment Methods

Online payments only via Razorpay (UPI, cards, netbanking, wallets). We don’t store payment data. Refunds go back to the original method in 5–7 business days.








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